Training Process
  Customized content   development
  Training evaluation
Training evaluation
How we measure what has been learnt
Kirkpatrick’s Summative Evaluation Principles
Post-training evaluation gives an accurate picture of what has been learnt and how it will benefit the organization.
Summative evaluation (also know as external evaluation) is a method of judging the worth of a programme at the end of the programme activities (hence, summation). The focus here is on the outcome.
First proposed in 1959, Donald Kirkpatrick’s Summative Evaluation Principles set down concrete guidelines to measure the actual impact of training. His model consists of four levels of learning evaluation:
Learning Analytics
Learner satisfaction: Learners’ reaction in terms of what they thought and felt about the training. Right after the training, feedback forms are used to gauge what participants felt about the programme
Content learning: The resulting increase in knowledge or capability. What principles, facts and concepts were learnt? Here, classroom demonstration by trainees is used determine how much learning is occurring
On-the-job impact: Extent of behaviour and capability improvement and implementation/ application in real-life situations
Business results: What were the results of the programme? Will the participant make a business impact by bringing in more business results in terms of sales or customer service? Impacts could include such things as increased efficiency, morale, inclination towards teamwork, etc.